Reference

Legal Terms Before Your Account Opens

Our legal page puts account terms, DANA, OVO, GoPay, QRIS checks, privacy rights, and local-law access rules in one place before you open your account.

Local-law accessDANA checksPrivacy requestsSupport 09:00-23:00 WIB
prsiktoto Legal Terms Before Your Account Opens
LEGAL CONTACT

Three Paths for Legal Requests

Legal contact should be direct, because name changes, wallet evidence, and privacy requests need a clear trail.

Live chat case Use live chat for urgent legal questions about account name mismatch, locked access, or…
WhatsApp request Send WhatsApp messages when you need to attach OVO, GoPay, or QRIS screenshots for…
Email record Use email for privacy rights, correction requests, or longer legal disputes.
DATA HANDLING

Six Checks Behind Our Legal Handling

The legal process is built around data we can verify, not claims we cannot check. Every change request is tied to your account session, wallet evidence, and support ticket, so you know…

Personal data

We collect only the account data needed for legal handling: username, mobile number, wallet name, login timestamps, and support case history. Extra files are requested only when a case cannot be matched safely.

Cookie consent

Cookies help keep your session connected while you read terms or submit a legal request. You can clear browser cookies, but doing so may sign you out and reset unfinished forms.

Account security

Password resets and mobile-number changes require a match against your account record and recent wallet evidence. We will not complete a legal change through a new contact channel without extra verification.

Record retention

We keep legal case records for as long as needed to handle account disputes, payment checks, and local-law requests. Access is limited to support and security staff assigned to that case.

Correction path

To correct a name, mobile number, or wallet detail, go to Account > Profile > Edit and submit the change. For sensitive edits, Help > Legal creates a ticket for our team.

Wallet verification

DANA, OVO, GoPay, and QRIS checks use the amount, time, sender name, and reference shown in your app. We use those details only to confirm the account-linked transaction.

Legal Questions You May Ask

These answers focus on legal rights and account duties, not broad lobby features. Use them before you open an account, when a wallet receipt is questioned, or when you need a data change. For case-specific help, use Help > Legal so we can connect your question to the account record. That route gives our team the time stamp, channel, and ticket trail needed for a clear reply.

We do not treat access as universal. Eligibility depends on local law, and our service is available only where local law permits. If rules in your location change, we may restrict account access or ask for fresh checks.

We collect the details needed to identify your account: username, registered mobile number, wallet channel, login timestamps, and support tickets. If a dispute needs more proof, we ask for only the file connected to that case.

Receipts help us match a legal wallet request to the right account. We check sender name, time, amount, and reference from your app, then use that record to handle account changes or transaction disputes.

Yes, but sensitive changes need verification. Start at Account > Profile > Edit, then follow the Help > Legal ticket if asked. We may request wallet evidence before changing details tied to withdrawals.

Cookies keep your session active while you read terms, accept notices, or submit a legal request. If you clear cookies in Android Chrome or iPhone Safari, you may need to sign in again.

A lock means we need to confirm account control, wallet evidence, or local-law eligibility before access continues. Contact live chat from 09:00-23:00 WIB and keep your ticket number for follow-up.

Our support team receives privacy rights requests through Help > Legal, WhatsApp, or email. We match the request to your registered mobile number before giving data copies, making corrections, or explaining retention.